Online Banking Agreement Online Banking Agreement

By clicking "Login", you agree to the terms of the Online Access Agreement, including the electronic delivery of important disclosures and other information contained in the Agreement. Read the Online Access Agreement  before you login. If you do not agree, please do not login.

Statute 18 USC 1030 criminalizes the following computer activities - 1) Unauthorized access to a computer system. 2) Theft of information contained in a computer system. 3) Unauthorized modifications of the computer system or its contents. This computer system is monitored and all illegal activity will be punished to the full extent of the law!

Online Access Agreement

Agreement – This Agreement is a contract that establishes the rules that cover your Internet access to your accounts at Crescent Credit Union (CCU) through the Crescent Credit Union.  By using Crescent Credit Union Online Banking, you accept all the terms and conditions of this Agreement.  Please read it carefully. 

The terms and conditions of the deposit agreements and disclosures for each of your CCU deposit accounts, as well as your other agreements with CCU, such as loans, continue to apply notwithstanding anything to the contrary in this Agreement.

This Agreement is also subject to applicable federal laws and the laws of the State of Massachusetts.  If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect.  Any waiver by either party of any default or breach of this Agreement must be in writing and shall not constitute a waiver of any other or subsequent default or breach.  You may not assign this Agreement.

Definitions – As used in this Agreement, the words “we”, “our”, “us” mean CCU.  “You” and “your” refer to the account holder authorized to use Crescent Credit Union Online Banking under this Agreement.  “Account” or “accounts” means your accounts at CCU.  “Electronic Funds Transfer” (See Regulation E, Electronic Funds Transfer Disclosure) means ATM withdrawals, pre-authorized transactions, and point of sale transactions, transfers to and from your CCU accounts using the Crescent Credit Union, including bill payments.  “Business days” mean Monday through Friday.  Holidays are not included. 

Access – To use Crescent Credit Union Online Banking, you must have at least one account at CCU, access to the Internet with a browser that supports 128-bit Encryption.  Once we have received your signed Application Form, and verified your account information, we will send you by postal mail confirmation of our acceptance of your application, along with your assigned Username and temporary Password.  Crescent Credit Union Online Banking can be used to access only the CCU deposit and/or loan accounts on which you have been designated as an account owner.

Crescent Credit Union Online Banking Services – You can use the Crescent Credit Union Online Banking to check the balance of your CCU deposit and/or loan accounts, view account histories, transfer funds between CCU accounts on which you are an account owner, and view statements.  If you have requested bill payment services, you will be able to pay bills from any checking and/or savings account on which you are an account owner, in the amounts and on the dates you request. 

Hours of Access – You can use the Crescent Credit Union Online Banking seven days a week, twenty-four hours a day; However, some or all services may not be available occasionally due to emergency or scheduled system maintenance.

Your Password – For security purposes, you are required to change your Password upon your initial login to the Crescent Credit Union Online Banking.  You determine what Password you will use.

The identity of your Password is not communicated to us.  You agree that we are authorized to act on instructions received under your Password.  You accept responsibility for the confidentiality and security of your Password and agree to change your Password regularly.  You should not disclose your Username or Password to anyone.  If you share your Password with anyone, they will have all access rights to, and if applicable, ability to pay bills from all accounts at Crescent Credit Union owned by you, either individually or jointly.

Your password must contain at least 8 and no more than 15 characters with at least one alphabetical and one numerical (please note that the Password is case sensitive).  We recommend that your Password should not be associated with any commonly known personal identification, such as Social Security numbers, address, date of birth and names of children.  Your Password should be memorized rather than written down.  Upon five (5) unsuccessful attempts to use your Password, your access will be revoked.  To re-establish your authorization to use the Crescent Credit Union Online Banking, you must contact us to have your Password reset or to obtain a new temporary Password.

Security – You understand the importance of your role in preventing misuse of your accounts through Crescent Credit Union Online Banking and you agree to promptly examine your paper/electronic statement for each of your accounts as soon as you receive it.  You agree to protect the confidentiality of your Password and Username.  Your Password and Username are intended to provide security against unauthorized entry and access to your accounts.  Data transferred via Crescent Credit Union Online Banking is encrypted in an effort to provide transmission security and utilizes identification technology to verify that the sender and receiver of transmissions can be appropriately identified by each other.  Notwithstanding our efforts to insure that theCrescent Credit Union Online Banking system is secure, you acknowledge that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others.  We cannot and do not warrant that all data transfers utilizing Crescent Credit Union Online Banking, or e-mail transmitted to and from us, will not be monitored or read by others.  E-mail is not encrypted and is not secure.  Never send specific account information via e-mail.

Fees and Charges – While Crescent Credit Union Online Banking is a free service, you agree that you are responsible for telephone and Internet service fees you incur in connection with your use of Crescent Credit Union Online Banking.

Posting of Transfers – Transfers initiated through Crescent Credit Union Online Banking before 7:30 p.m. (Eastern Time) on a business day are posted to your account the same day.  Transfers completed after 7:30 p.m. (Eastern Time) on a business day; or on a Saturday, Sunday or banking holiday may be posted on the next business day.

Overdrafts (Posting Priority of Payments, Transfers, and other Withdrawals) – If your account has insufficient funds to perform electronic fund transfers you have requested for a given business day, then:

  • Electronic funds transfers involving currency disbursements, like ATM withdrawals, will have priority.

  • Electronic fund transfers initiated through Crescent Credit Union Online Banking, which would result in an overdraft of your account, may, at our discretion, be cancelled or reversed.

  • In the event the electronic fund transfers initiated through Crescent Credit Union Online Bankingwhich would result in an overdraft of your account, are not cancelled, overdraft charges may be assessed pursuant to the terms of the deposit agreement for that account. 

Communications between Crescent Credit Union Online Banking and You – Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:

E-Mail:  You can contact us by email at [email protected]. E-mail is sent through your own e-mail software. These transmissions are a way to communicate, but are not secure. Therefore, you should not include specific account information such as account numbers or balances in your e-mail. We will not reply to any e-mail that contain specific account information.


(508) 559-5400 or 800-894-4445


Crescent Credit Union


PO Box 4290


Brockton, MA  02303-4290

In Person: 

You may visit us in person at:


115 Commercial Street


Brockton, MA 02301

Consent to Electronic Delivery of Notices  - You agree that any notice or other type of communications provided to you pursuant to the terms of this Agreement, and any future disclosures required by law, including Electronic Funds Transfer Disclosures, may be made electronically by posting the notice on the Crescent Credit Union website or by e-mail.  You agree to notify us immediately of any change in your e-mail address.

 By clicking the “Login” button, you are agreeing to all of the Online Access Agreements stated above.

A separate application must be completed for each individual who requests a unique password.

Limits on Amounts and Frequency of Crescent Credit Union Online Banking Transactions – The number of transfers from CCU accounts and the amounts which may be transferred are limited pursuant to the terms of the applicable deposit agreement and disclosure for those accounts.  If a hold has been placed on deposits made to an account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires.  Transfers and Bill Payment from a savings or money market deposit account requested via computer count toward the 6 transfers per cycle limit required by Federal Regulation D.

Periodic Statements – You will not receive a separate Crescent Credit Union Online Banking statement.  Transfers to and from your accounts using Crescent Credit Union Online Banking will appear on the respective periodic paper/electronic statements for your accounts.

Change in Terms – We may change any term of this Agreement at any time.  If the change would result in increased fees for anyCrescent Credit Union Online Banking services, increased liability for you, fewer types of available electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers, we agree to give you notice at least 30 days before the effective date of any such change, unless an immediate change is necessary to maintain the security of an account or our electronic fund transfer system.  We will post any required notice of the change in terms on the Crescent Credit Union Online Banking website or forward it to you by e-mail or by postal mail.  If advance notice of the change is not required, and disclosure does not jeopardize the security of the account or our electronic fund transfer system, we will notify you of the change in terms within 30 days after the change becomes effective.  Your continued use of any or all of the subject Crescent Credit Union Online Bankingservices indicates your acceptance of the change in terms.  We reserve the right to waive, reduce or reverse charges or fees in individual situations.  You acknowledge and agree that changes to fees applicable to specific accounts are governed by the applicable deposit agreements and disclosures.

Disclaimer of Warranty and Limitation of Liability – We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the Crescent Credit Union Online Banking services provided to you under this Agreement.  We do not and cannot warrant that Crescent Credit Union Online Banking will operate without errors, or that any or all Crescent Credit Union Online Banking services will be available and operational at all times.  Except as specifically provided in this Agreement, or otherwise required by law, you agree that our Officers, Trustees, Employees, Agents or Contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to Crescent Credit Union Online Banking, including: loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty.  Further, in no event shall the liability of Crescent Credit Union exceed the amounts paid by you for the services provided to you through Crescent Credit Union Online Banking.

We recommend that you do not “save” your password at the sign-in screen for future sessions.  This could jeopardize the security of your account access.  If you choose to “save” your password, you agree to accept any security risk associated with this.

Consumer Liability for Unauthorized Transactions – You can lose no more than FIFTY DOLLARS ($50.00) if someone used your Password without your permission. However, to avoid the most headache hassle, please tell us immediately if you believe your Password has been lost or stolen.

Also, if your statement shows transactions that you did not make, tell us at once.  If you do not tell us within sixty (60) days after that statement was mailed to you, you may not get back any money you lost if we can prove that we could have stopped someone from taking the money if you had told us in time.  We are liable only for losses in excess of the limits stated.  Please see our Electronic Funds Transfer Disclosure for complete information.

Your Right to Terminate – You may cancel your Crescent Credit Union Online Banking service at any time by providing us with written notice by postal mail or fax.  Your access to Crescent Credit Union Online Banking will be suspended within 3 business days of our receipt of your instructions to cancel the service.  You will remain responsible for all outstanding fees and charges incurred prior to the date of cancellation.  We recommend that you cancel all bill payments that you have scheduled to avoid any duplication of future payments.

Our Right to Terminate – You agree that we can terminate or limit your access to Crescent Credit Union Online Banking services for any of the following reasons:

Without prior notice, if you have insufficient funds in any one of your CCU accounts.  Crescent Credit Union Online Banking service may be reinstated, at our sole discretion, once sufficient funds are available to cover any fees, pending transfers and debits.

Upon 3 business days notice, if you do not contact us to designate a new Primary Account immediately after you close your Primary Account.

Upon reasonable notice, for any other reason at our sole discretion.